Delivery and Shipping Policy

Delivery and Shipping Policy

  • The seafood will be packed frozen and kept cold and placed in a sturdy, polyform ice box. All shipments are dropped off and need to be unpacked upon receipt. The seafood should be placed either in the refrigerator, freezer or prepared. Therefore, you must notify the person that is receiving the package, if this is a gift. This should not be a surprise.
  • Upon receiving customers order, all deliveries are usually made within 1-2 days for Penang area and other states will be 2-4 days. Our dedicated executives will be in touch with customers via whatsapp or calls to confirm the orders & delivery date.
  • All our deliveries are carried out by our appointed third-party logistics company. Delivery times are subject to change due to traffic, weather conditions & any other unforeseen circumstances. Please be patient as these conditions are out of the control of the appointed third-party logistics company.
  • MaiYuGe reserves the right to deliver only to the shipping address. Once an order is shipped from our location, as agreed, we cannot be responsible for your order should the shipping company not deliver it as scheduled. Please keep in mind that by the time the package leaves us we have paid our supplier for the product and we will be billed from the shipping company for the full amount of shipping charges.
  • MaiYuGe reserves the right for the final decision.
  • MaiYuGe reserves the right to alter this policy at any time.